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Refund and Returns Policy

Refund and Returns Policy for Desi Dastar khawn Restaurant

Effective Date: 11 October 2023

At Desi Dastar khawn Restaurant, we take pride in providing delicious food and exceptional service to our valued customers. We understand that sometimes, situations may arise where you need to request a refund or return for a purchase made on our website or at our restaurant. We are committed to making this process as seamless as possible, while also ensuring compliance with Google’s listing policy.

  1. Refund Policy a. Order Cancellation: If you wish to cancel your order for any reason, please contact us as soon as possible. We will issue a full refund if the cancellation is made before your order is prepared or delivered. b. Quality Concerns: If you are not satisfied with the quality of the food you have received, please contact us within 6 hours of receiving your order. We may offer a replacement, a refund, or a credit towards your next purchase, depending on the situation. We may request you to provide photographic evidence or return the item in question.
  2. Returns Policy a. In-Store Dining: If you dined in our restaurant and are not satisfied with your meal, please inform a staff member immediately. We will do our best to address your concerns promptly. Returns are handled on a case-by-case basis. b. Takeout and Delivery: Returns for takeout and delivery orders are subject to the same quality concerns policy as mentioned in the Refund Policy above. If you believe there is an issue with the quality of your takeout or delivery order, please contact us within 6 hours of receiving your order.
  3. Exclusions Our refund and returns policy does not cover: a. Changes in personal taste or preferences. b. Incorrect orders due to customer error when placing the order. c. Delays in food delivery or pickup that are beyond our control, such as adverse weather conditions or unforeseen events.
  4. Contact Us To initiate a refund or returns request, please contact us through one of the following methods:
    • Phone: +(973)- 1721-4648
    • Email: support@ddkrestaurant.com
    Please provide the following information when reaching out:
    • Your name
    • Order number (if applicable)
    • Description of the issue or reason for the refund or return request
  5. Processing Time We will make every effort to process your refund or returns request as quickly as possible. Please allow up to 3 business days for us to review and respond to your request.
  6. Compliance with Google’s Listing Policy Our Refund and Returns Policy is designed to adhere to Google’s listing policy. We are committed to providing transparency and a straightforward process for handling refund and return requests.

Desi Dastar khawn Restaurant reserves the right to modify or update this policy at any time. Any changes will be reflected on our website and will be effective immediately.

By placing an order or dining at our restaurant, you agree to our Refund and Returns Policy.

If you have any questions or concerns about our policy, please don’t hesitate to contact us.

Thank you for choosing Desi Dastar khawn Restaurant for your dining experience. We appreciate your business and look forward to serving you again in the future.